Refund Policy
Last updated: September 7, 2026
We want you to be happy with VideoForge. Here is our refund policy, in plain language.
1. 30-day satisfaction guarantee
If in your first 30 days of a paid plan you publish at least 10 posts and are still not satisfied, request a full refund for your most recent charge. We want you to keep any bonuses and access you received.
2. How to request a refund
- Contact us via the contact page within 30 days of your purchase
- Include the email on your account and the reason for the request
We will respond within 5 business days.
3. Refund method and timing
Refunds are issued to the original payment method via Stripe. It may take 5–10 business days for the refund to appear, depending on your bank.
4. When refunds are not granted
- Requests made more than 30 days after purchase (except where required by law or your payment provider's rules)
- Where the Service was used to violate our Terms or a platform's Terms of Service
- Free plan — there is nothing to refund
5. Cancellation
You can cancel anytime from the app's billing portal (or by contacting us). Cancellation stops future charges but does not automatically refund the current billing period; access continues until the period ends.
6. Chargebacks
Please contact us before disputing a charge with your bank — we will typically resolve it faster and without fees to either party.